Frequently Asked Questions
Need help? Be sure to visit our support forums for answers to your questions!
It is not necessary to have an account at signum however it is recommended to have an account. This will help you with.
- Your Account Information
- Your Order History
- Process a Return
- Your Wish List
- Your Email Subscriptions
Most items are in stock and can be shipped out 4-5 business days if you place your order before 2 PM EST. All orders ship UPS Ground. Expedited shipping is available for an additional cost. If an item is out of stock you will receive a call or email notifying you of the situation. For a current stock check always feel free to call 1-800-635-3811.
Signum offers a 30-Day, Money-Back Guarantee on all products.* If you are not completely satisfied with your purchase, simply call Signum to receive a Return Merchandise Authorization (RMA) number and return it within the 30 days for a full refund.** Even after your 30 days are ended, Signum continues to provide exemplary customer service.
It may take 4-5 business days for your return to reach Signum. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
No. Currently, we have a 'virtual' catalog. In order to ensure that our customers have access to the most current prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from us. If there is a product that you are interested in, please feel free to contact us and we will be happy to help you locate it.
If the price on our website drops within 10 days of purchasing the item, we will be happy to refund you the difference in price. Simply contact our Customer Service Team by phone, or email, and they'll be happy to assist you.
You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps:
- Visit the website and click on "My Account" in the upper right-hand corner of the page.
- Log in to your account by typing your previous e-mail address and password.
- Once logged in, click on "Edit Profile" towards the right-hand side of the page.
- Type your new e-mail address.
- Verify your "Current password".
- Click "Update Now."
- Your e-mail will be updated.
Also, we would be happy to update your e-mail address for you over the phone.
Currently we do accept international credit cards but regular shipping is only included within the United States and its territories. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express. If you wish to ship to another country please give us a call so that we may help you with your order.
On the checkout page, there will be a billing and shipping section. Please do the following:
For the billing information
- Enter your street address on Address Line 1.
- Enter your City, County or Province, and Postal Code on Address Line 2.
- Enter your Country for the city.
- Enter AA for the state.
- Enter 11111 for the zip code.
For the shipping information
- Please enter the correct information in the appropriate field.
Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.
Yes. We do accept Cashier's Checks or Money Orders. Please call us for help with your order.
Signum is required by law to collect sales tax on orders shipped to Florida only.
Yes! We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
Yes! And please note: If you choose to pay by debit card, the amount your charged will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
We currently accept Visa, MasterCard, Discover, and American Express, Money orders or cashier checks, Personal and Business checks and Paypal Credit for all orders.
Yes, we understand that it is important to make financing available to you so we accept PayPal or Bill Me Later as a payment option.
With your Signum account, you will have access to the following information:
- Your Account Information
- Your Order History
- Process a Return
- Your Wish List
- Your Email Subscriptions